Navigating a Student's Journey from Prospect to Alumni: A Road Map for Small Office Success

This session will delve into the best practices of a small team in achieving recruitment, enrollment, and retention goals. The facilitators will provide a comprehensive overview of the touchpoints involved in the entire student lifecycle, from initial inquiry to alumni. We will explore how to navigate in-house recruitment, integrated admission operations, CRM utilization, and support for continuing students with a small team and limited resources. We will also discuss the challenges and hurdles the Student Services team faces such as managing high volume of inquiries, coordinating with various departments and maintaining student engagement throughout the enrollment process. Participants will gain a comprehensive understanding of how to empower small offices to navigate the ever-changing enrollment landscape with skill and expertise.